COMMITMENT TO QUALITY

COMMITMENT TO QUALITY

The policy of MS IAKOVIDIS HELLAS SA is to satisfy the requirements of its customers, by providing high quality and safety products, supported by high quality services provided by adequate and properly trained staff.
Our main goal is to maintain and continuously improve the efficiency and effectiveness of the Quality Management System and compliance with relevant legislation and standards EN ISO 9001: 2015 & 13485: 2016.

Within the framework of our Quality Policy, the Management defines basic objectives, which are reviewed at regular intervals and which aim at:

  • Improving the quality of services / products provided, at the lowest possible cost
  • Provision of safe products for the healthcare professional and the patient
  • Improving the speed of customer service
  • Improving customer satisfaction
  • Confirmation that the company’s processes operate efficiently and effectively

For the implementation of our Quality Policy the company is committed to operate with the following principles:

  • Effective implementation of the Quality Management System within the Standards of ISO 9001: 2015, EN ISO 13485: 2016 and the relevant Legislation.
  • All employees are fully informed about the Quality Management System of the company and make sure that it is implemented, under the supervision and guidance of the Quality Manager. Every employee is responsible for the quality of his work and its continuous improvement.
  • The company provides all necessary means (equipment, materials, training) to achieve its quality and safety objectives.
  • All actions that may affect quality are planned and implemented according to the established procedures, which have been developed based on the process approach of the Quality Management System.
  • All control elements are analyzed and used in the context of a continuous effort to maintain and improve the Quality Management System.
  • The company has appointed a Quality Manager, who reports to the Management and has the jurisdiction and organizational independence to ensure that the Quality Management System of the Company operates and is monitored in accordance with the mentioned international Quality Standards and the Legislation.